Refund Policy

We want you to love your Elwane fragrance. Because perfume is a personal-care product that cannot be resold once opened, our returns rules are written specifically for perfumes and for Cash on Delivery orders.

Check your parcel at delivery

Please check your parcel when it arrives. If the box is crushed, wet or smells strongly of perfume, tell the courier and contact us straight away.

Damaged, leaking or wrong items

If your bottle arrives broken, leaking, with a faulty sprayer, or is not the fragrance you ordered, contact us within 48 hours of delivery with your order number and a photo or short video of the bottle and packaging. Once confirmed, we will send a free replacement or give you a full refund. You do not pay any shipping for these cases. This applies to full-price and discounted items alike.

Change of mind: unopened bottles only

You can return a full-price item within 7 days of delivery if it is unopened, unused and still sealed in its original box and wrapping. For hygiene reasons, we cannot accept opened, sprayed or used bottles unless they are damaged or faulty as described above.

Discounted and sale items

Items bought at a discount or during a sale cannot be returned for change of mind. They are covered only if they arrive damaged, leaking, faulty or wrong.

Return shipping

For change-of-mind returns, you pay the cost of sending the item back to us. For damaged, leaking or wrong items, we cover all shipping. Please do not send anything back before we have approved your return. Parcels sent without approval cannot be accepted.

How to start a return

Email us at elwanesperfumes@gmail.com or message us on WhatsApp with your order number, the item, and the reason for the return. We will reply with the return address and next steps.

How refunds are paid (Cash on Delivery)

Since you paid in cash, we refund you by bank transfer, JazzCash or Easypaisa. Tell us which you prefer and the account details. Approved refunds are sent within 7 working days of us receiving and checking the returned item, or of approving a damage claim. Original delivery charges are refunded only when the item was damaged, leaking or wrong.

Exchanges

Want a different fragrance? Return an eligible unopened item as above, then place a new order for the scent you want.

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